Value, Preferred & Elite Service Packages
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Tailored Support for Every Water System
Every facility has different needs when it comes to maintaining high-purity water systems. Neu-Ion offers three service tiers—Value, Preferred, and Elite Packages—so you can choose the right level of protection, preventive maintenance, and support for your operations.
- Our Service Packages at a Glance
1. Value Package – Essential Coverage
-
Frequency of Routine Preventive Maintenance (RPM) System Visits.
(Minimum required for system. On average once every six months). -
Final Water Quality Measured & Documented.
(Yes) -
RPM Service with Evaluation Report.
(Yes) -
Unlimited 24-hour Troubleshooting Phone Support.
(Billable) -
Number of Qualified Emergency Service Hours
(None. Billable with Credit Card or Purchase Order provided in advance of onsite labor response). -
Response Time from Initial Qualified Emergency Call.
(N/A) -
Emergency Repairs
(Billable with Credit Card or Purchase Order provided in advance with NTE or per quoted repair).
2. Preferred Package – Enhanced Protection
-
Frequency of Routine Preventive Maintenance (RPM) System Visits
(As determined based upon importance and critical nature of the system and overall system usage. Minimum quarterly). -
Final Water Quality Measured & Documented.
(Yes) -
RPM Service with Evaluation Report.
(Yes) -
Priority Dispatch.
(Yes) -
Pre-Scheduled RPM Service.
(Yes) -
Unlimited 24-hour Troubleshooting Phone Support.
(Yes) -
Number of Qualified Emergency Service Hours
(8 hours per calendar year during REGULAR BUSINESS HOURS only). -
Response Time from Initial Qualified Emergency Call
(24 hrs). -
Emergency Repairs
(Billable with Credit Card or Purchase Order provided in advance with NTE or per quoted repair).
3. Elite Package – Comprehensive Coverage
-
Frequency of Routine Preventive Maintenance (RPM) System Visits
(As determined based upon importance and critical nature of the system and overall system usage. Typically, monthly). -
Final Water Quality Measured & Documented.
(Yes) -
RPM Service with Evaluation Report.
(Yes) -
Priority Dispatch.
(Yes) -
Pre-Scheduled RPM Service.
(Yes) -
Unlimited 24-hour Troubleshooting Phone Support.
(Yes) -
Number of Qualified Emergency Service Hours
(8 hours per calendar year 24/7). -
Response Time from Initial Qualified Emergency Call
(4 hrs). -
Emergency Repairs
(Billable. If possible, repairs will be made during the original emergency response. A Credit Card or Purchase Order to be provided upon completion of repairs).
WHY CUSTOMERS CHOOSE US
It’s Not Just Our Systems. It’s How We Show Up.
- Rooted in Maryland, serving the Mid-Atlantic and beyond.
- Minority, disadvantaged, small business certified.
- Trusted for our industry experience and technical precision.
- Where integrity meets family values.