Join Our Team

Neu-Ion is seeking a Field Service Technician to join our established and growing commercial water purification company. The ideal candidate will embody the Neu-Ion values of integrity, passion, being proactive, providing expert solutions and is relationship driven.

Essential Responsibilities:
• Performs routine maintenance on high purity water treatment systems at customer facilities. (i.e. changing filters, water testing, tank exchanges, RO membranes, UV lamps/sleeves)
• Remove and load media into backwashing vessels along with rebuilding control heads
• Diagnose and repair water treatment equipment
• Maintain customer systems leak-free
• Perform emergency service for customers, as required, to change service exchange DI/Carbon tanks, fix leaks and equipment malfunctions.
• Maintains effective, trusted working relationship with customers
• Uses safe work practices driving, to and from the shop, and at customer sites
• Maintenance of accurate records and communication of all data collected at customer facilities
• Prepare and submit to customer and superiors service reports detailing maintenance/equipment performance
• Assist as needed in fabrication and installation department staff with building equipment on new installations
• Participate in “on call” rotation
• Overtime maybe be required
• Obtain DOT Medical Card for box truck operation

Job Qualifications:
• At minimum, high school diploma or equivalent required, with 0 to 2+ years industry-relevant experience.
• Ability to read, write and speak the English language
• Must have a strong mechanical aptitude
• Excellent verbal and written communication
• Problem-solver
• Ability to manage and maintain confidential and proprietary information
• Good organizational skills
• Basic computer skills
• Self-motivated, results-oriented, organized and energetic
• Ability to understand instrumentation and controls
• Plumbing/Electrical experience helpful but not required
• Excellent customer service skills
• Ability to lift without physical restrictions
• Valid driver’s license and clean driving record

Physical Requirements:
• Ability to lift up to 110 pounds
• Sitting, standing, climbing ladder, crawling
• Comfortable with working at elevated heights
• Ability to operate a motor vehicle
• Travel to client sites

Job/Class: Hourly/Non-Exempt Staff
Full Time/Part-Time: Full Time
Reports to: Service Manager

Neu-Ion, Inc. is seeking an Assistant Installation Technician to join our growing high purity water systems company. The ideal candidate will embody the Neu-Ion values of integrity, passion, being proactive, providing expert solutions and is relationship driven.

Essential Responsibilities:
• Assist in fabrication and installation of high purity water systems (i.e. RODI systems, skid packages, water softeners, carbon filters and multimedia filtration, UV sterilizer, pumps, and filtration.)
• Handling and moving equipment to and from our warehouse and or supply houses via company trucks
• Start up and testing of installed equipment prior to completion of the work
• Perform Sanitizations of systems once work has been completed if required
• Performs routine maintenance as needed on high purity water treatment systems at customer facilities. (i.e. changing filters, water testing, tank exchanges, RO membranes, UV lamps/sleeves)
• Remove and load media into backwashing vessels along with rebuilding control heads
• Diagnose and repair water treatment equipment as needed
• Maintains effective, trusted working relationship with customers
• Uses safe work practices driving, to and from the shop, and at customer sites
• Maintenance of accurate records and communication of all data collected at customer facilities
• Prepare and submit to customer and superiors service reports detailing maintenance/equipment performance if required
• Participate in “on call” rotation

Job Qualifications:
• At minimum, high school diploma or equivalent required, with 0 to 5 years industry-relevant experience.
• Ability to read, write and speak the English language
• Ability to read drawings and understanding of submittal packages
• Must have a strong mechanical aptitude
• Excellent verbal and written communication
• Problem-solver
• Ability to manage and maintain confidential and proprietary information
• Good organizational skills
• Basic computer skills
• Self-motivated, results-oriented, organized, and energetic
• Ability to understand instrumentation and controls
• Plumbing/Electrical experience helpful but not required
• Excellent customer service skills
• Ability to lift without physical restrictions
• Valid driver’s license and clean driving record
• DOT Medical card will be obtain for box truck driving

Job/Class: Hourly/Non-Exempt Staff
Full Time/Part-Time: Full Time
Reports to: Installation Foreman/Project Superintendent

The primary role of the Neu-Ion Sr Business Development Manager is to be responsible for developing new customer prospects in the Healthcare business vertical including selling new projects and new service agreements.   The Sr Business Development Mgr will report to the Neu-Ion Sales Leader and will help support the Neu Ion Sales and Operations team.   The Sr Business Development Mgr is an individual contributor and will have no direct reports.  This position will be counted on to act independently, be growth-oriented, and take ownership of company results.  Your performance will play a crucial role in Neu-Ion’s success.  This position will support and embody Neu-Ion’s values of integrity, customer care, being proactive, reliability, and teamwork.  While the exact responsibilities may vary, the main duties of the Sr Business Development Manager can be summarized as follows:

Essential Responsibilities:

• Sourcing and closing new sales opportunities in the healthcare business vertical for projects and new service agreements through inbound lead follow-up, existing relationship management, and outbound cold calls and emails.
  • Identify new customer prospects for Neu-Ion projects and related services
  • Build new network partnerships including general contractors, engineers and vendors
  • Assist Marketing efforts including collaboration on sales materials and email campaigns
  • Identify new opportunities for existing customers that are assigned
  • Conduct customer sales calls and meet related KPI goals
  • Build and maintain a sales pipeline of >3X quarterly sales quota
  • Consistently achieve sales quota while maintaining project profitability

• Execute Neu-Ion Sales Process including maintaining Insightly CRM
  • Document new contacts and leads including related information and notes
  • Establish relationships with targeted prospects, including connections on Linkedin
  • Qualify new leads
  • Conduct effective discovery meetings with customer, including understanding customer needs and communicating Neu-Ion differentiators
  • Utilize tasks in Insightly CRM to schedule next steps with all opportunities
  • Document all steps in the sales process through project close, including emails, calls and meetings
  • Schedule and complete tasks in Insightly to move opportunities forward to close in a timely fashion

• Build knowledge of all Neu-Ion products and services
  • Gain a basic technical understanding of all Neu-Ion solutions and related services with a focus on Health care industry projects
  • Train in field on current Neu-Ion projects including project management
  • Gain understanding of project costing and related profitability to accurately estimate new projects
  • Execute proposals including RFPs in a timely fashion with correct solutions, pricing and profitability

• Assist EVP and Project Manager with bid submittal process
• Work with EVP, Operations and Inside Sales to complete project estimates and provide customer quotes
• Work with Project Manager to successfully transition all won projects to the operations team
• Submit accurate sales forecast quarterly/monthly
• Collaborate with all sales team members and Sales Leader on team goals including participation in Sales L10 meetings
• Participate in 1 on 1 review with Sales Leader including preparation for upcoming sales calls and project bids
• Develop and grow customer relationships and identify new opportunities with existing customers
• Develop and maintain Neu-Ion vendor relationships
• Tell customers and prospects the “Neu-Ion Sales Story” including differentiators to close opportunities
• Follow up timely to resolve any customer issues or complaints
• Attend trade shows and conferences to represent Neu Ion where needed
• Conduct yourself professionally including via email, phone and in-person
• Represent the company with honesty and integrity at all times
• Document sales-related activities
• Exhibit teamwork and support of all Neu Ion team members
• Ensure all deals are profitable for the company
• Collaborate and communicate effectively with team members including Operations

Key Sales Competencies/Skills Required:

• Technical/Product/Service knowledge
• Preferred experience with selling to Healthcare industry with a track record of success
• Technical and systems-oriented
• Microsoft Office (Powerpoint, Excel, Word, Outlook, Teams)
• Negotiation Skills
• Deep understanding of customers including goals, needs and industry requirements
• Independent thinker and self-starter
• Highly organized including calendar
• Team oriented, works well cross functionally
• Goal/results oriented
• Empathetic
• Analytical and accurate
• Organized and purposeful
• Resilient
• Process and detail oriented
• Communication skills – both written and verbal
• Reliable and Professional

KPIs (Key Performance Indicators)

• Conversion rate of opportunities to won/closed deals
• Rate of new service agreements to new projects
• Sales Appointments/Customer Calls
• Leads generated
• Quotes/Estimates/RFPs generated
• Total sales pipeline (opportunity $)
• Forecast Accuracy
• Other